Help & Support

Welcome to Studynotez Help & Support. Find quick answers and tips below.

1. What is Studynotez?

Studynotez is an AI-powered study platform that helps students and professionals transform long notes and lectures into structured summaries for faster exam revision.

2. How does Studynotez work?

Upload notes, type content, or record lectures using voice input. Studynotez generates smart summaries that you can edit, organise, save, export, or listen to anytime.

3. Who is Studynotez designed for?

Suitable for school students, university students, professional exam candidates, and busy learners.

4. Is Studynotez useful for exam preparation?

Yes. It helps users revise faster, focus on key concepts, and improve learning efficiency.

5. When should I start using Studynotez?

Start anytime. Over time, your course becomes organised in one place for efficient revision.

6. Can professionals use Studynotez?

Yes. It supports professional exams, certifications, and lifelong learning.

7. How do I create a main topic or subject?

Tap Add Main Topic or Subject from the home screen and name it clearly to organise study materials.

8. How do I create a note?

Open a topic and tap Add Note. You can type notes or record voice content with formatting options.

9. Can I edit or delete a note?

Yes. Edit using the Edit icon or delete from the menu. Deleted notes cannot be recovered.

10. Can I record important points while studying?

Yes. Record key points, convert them into text, summarise with AI, and replay anytime.

11. I have weaker memory or concentration. Is Studynotez suitable?

Yes. Structured summaries and repeated listening support better retention.

12. Can I convert my notes into audio?

Yes. Convert summaries into audio for revision while multitasking.

13. Can I record summaries in my own voice?

Yes. You can record summaries in your own voice and save them as audio files.

14. How do I use Text-to-Speech?

Open a note and tap Play. Adjust playback speed and voice settings in Audio Settings.

15. Why is audio not playing?

Check device volume, internet connection, or restart the app.

16. Can I access my notes on multiple devices?

Yes. Notes sync securely across devices in real time.

17. How do I sync my data?

Data syncs automatically when online using the same account.

18. What happens if I switch devices?

Sign in with the same account and all synced notes will appear.

19. Can I use Studynotez offline?

Yes. Changes sync automatically once internet connection returns.

20. What file formats are supported?

Word documents, PDF files, PowerPoint presentations, images, and shareable links.

21. Is my data secure?

Yes. Studynotez uses secure cloud storage and modern security standards.

22. Do I need technical knowledge?

No. The app is simple and intuitive for all learners.

23. How do I change my password?

Go to Settings → Account Settings or use Forgot Password.

24. How do I sign out?

Open Settings and tap Sign Out after ensuring data sync.

25. The app is not syncing. What should I do?

Check internet connection, ensure sign-in, restart app, or update.

26. The app is running slowly.

Close background apps or restart your device.

27. Where can I get more help?

Access tutorials, help centre pages, and in-app guidance links.

28. How do I contact support?

Contact via the Support section or email admin@medhelplanka.com.